Over time I’ve both earned and lost and earned back my “Top Rated Seller” status. One of the reasons to work to earn this status is the 20% discount on Final Value Fees.
There are requirements to maintain to earn and keep “Top Rated” status. At the least you need to offer a 14 day (or longer) return policy, and a 1-day handing fee, in addition to performance standards, which include uploading tracking data within stated shipping times on 90% of your packages and keep your defects below 2%.
On your “Seller Dashboard”, you can find a break down of your performance, including:
Transaction w/ defects: (needs be to <=2.00% total)
* Items and listings
- Low detailed seller ratings for item as described
- Opened cases for items not as described
- Return Requests: items not as described
* Shipping and delivery
- Low detailed seller ratings for shipping time
- Requests: items not received
* Neutral or negative feedback
- Neutral or negative feedback from buyers
* Canceled transactions
- Transactions you canceled
Tracking numbers: (needs be to >=90%)
- Tracking Uploaded.
- Tracking uploaded within handing time.
- Tracking uploaded and validated with carrier.
Open cases, without seller resolution. (needs be to <=0.30%)
In closing, this month, I saved over $50 by being Top Rated. Also, strangely I earned this last December (2013), and lost it when eBay upgraded the requirements needed to earn this status, in August, at which point I lost the status until today.